How long can Onexox SIM barred after not topping up for a long time?

Onexox SIM Barred

This is an interesting question to answer because many Onexox users do not fully understand the terms and conditions of their prepaid policy. In general, if we do not top up or pay bills for any telco provider, our account will eventually be blocked. However, for Onexox users, here are the key details you need to know.

Normal 30-Day Top-Up Requirement

For Onexox Prepaid (regular prepaid) SIM cards, the validity period is the same as other prepaid plans in Malaysia—30 days. This means that after 30 days, you need to top up to keep your line active.

Welcome Deal: A Money-Saving Option

However, Onexox Prepaid users have an advantage. If they purchase the Welcome Deal within 10 days after activating their SIM, they will receive 36 months (3 years) of validity. Yes, even if you don’t top up during these 3 years, you can still make and receive calls as long as you have available credit.

But if a user does not purchase the Welcome Deal within the first 10 days, their SIM will be barred after 30 days from the activation date. Onexox will send a reminder via SMS before this happens.

Understanding the "Barred till" Status

At this stage, when you check your balance, you might see a message like "Barred till - 25/05/2023." This means that your line is currently barred until that date. Some users misunderstand this and assume that their SIM is still active, when in reality, they cannot make or receive calls.

Blocked Stage

If the user still does not top up by the "barred till" date (e.g., 25/05/2023), the status will change to "Blocked till - 25/06/2023." This means the user is given an additional 30 days, but at this stage, the SIM is completely blocked, and no calls can be made or received, even if there is still available credit. However, users can still reactivate the SIM by topping up during this blocked period.

Termination Stage

If no top-up is made by 25/06/2023, the status will change from "Blocked till - 25/06/2023" to "Terminated - 25/07/2023." Once a SIM reaches this stage, it cannot be reactivated by a regular top-up. The user cannot make or receive calls anymore.

Can a Terminated SIM Be Reactivated?

If the SIM card has reached the terminated status, the only option left is to appeal to Onexox for reactivation. If the appeal is made before the final termination date, Onexox may agree to reactivate the SIM with a penalty fee of RM50.

However, if the appeal is made after the termination date, there is very little chance of getting the number back. This is because terminated numbers are recycled by SKMM and reassigned to different telcos in Malaysia. Still, if your number is important to you, you can always try appealing.

Summary

In short, if you do not top up or pay your bills for any telco provider, your account will eventually be blocked.

Onexox Prepaid (regular prepaid) SIM: The validity period is 30 days. After that, if you don’t top up, your line will be barred.
With the Welcome Deal: If you purchase it within 10 days of activation, you get 3 years of validity, during which you can still make and receive calls if you have credit.
Without the Welcome Deal: Your SIM will be barred after 30 days, and you will receive an SMS reminder.
Barred Status: Your balance will display "Barred till - (date)", meaning your line is currently barred and cannot be used.
Topping Up During Barred Status: If you top up before the barred date, your SIM will be reactivated.
Blocked Status: If you still don’t top up by the "barred till" date, the status changes to "Blocked till - (date)" for another 30 days. You can still top up and reactivate during this period.
Terminated Status: If no top-up is made even after the "blocked till" period, the SIM is terminated and cannot be used anymore.
Reactivating a Terminated SIM: You may appeal to Onexox before the final termination date, but there will be a RM50 penalty fee. If the termination date has passed, the number is likely recycled by SKMM, and you may not get it back.

I hope this helps clarify the process of Onexox prepaid SIM deactivation and how you can prevent your number from being lost.